| Executive Summary | Our group's project involved improving the gate entry/exit process at River Club Apartments. Initially, it was thought that the problems were due to poor maintenance by the security company, but after making an Ishikawa diagram we determined that the root cause was people entering through the exit gate. We concluded that this was the root cause because the most common reason that the gate was broken was due to cars hitting the gate while trying to enter through the exit gate. After reviewing videotapes that monitor the gates we determined 79 cars per week enter through the exit gate. In order to solve this problem, we suggested and implemented a barrier gate, and ultimately, we reduced the number of cars entering through the exit gate to 8 per week. |